1. Enter the request ID number in the search bar and then click on the request. If you do not know the request ID number, you can search the client’s name and locate the request from their profile.
2. Once you are on the Request Details page , scroll down to the Tracker section of the page to see the steps taken to procure your requested records. You will also find provider communication (faxes, emails, and scanned mail) attached here.
Great job! You now know how to check the status of a request and how to view request tracking history!
If you have questions or feedback, please feel free to reach out to us at [email protected]