Medchart

Getting Started 1

• Welcome to MedChart!

How to Change Your Witness Signature 1

• How to Change Your Witness Signature

How to Check Out Pending Requests 1

• How to Check Out Pending Requests

How to Check the Status of a Request and View Request Tracking History 1

• How to Check the Status of a Request and View Request Tracking History

How to Download Records 1

• How to Download Records

How to Cancel a Request 1

• How to Cancel a Request

Search Bar 1

• Search Bar

Requesting Records 2

• How to Request OHIP Records
• How to Request Records

New Client 2

• How Do I Add a New Client?
• Where do I upload client consent forms signed on paper?

Home 13

• How to fulfill a record request
• Medchart for Clinics: Knowledge Base
• How to view/manage fees and refunds
• How to change your password
• Viewing fulfilled and cancelled requests

See all 13 articles

Clients 10

• How to Edit SDM Information
• Upload Supporting Documents
• Filter Clients by Group
• How to Find Consents, Disbursements and Batch Record Downloads
• Appropriate Supporting Documents for a Substitute Decision Maker (SDM)

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Authorization Forms 7

• How to Email Authorization Forms to Clients for e-Signature
• How to Change/Update a Client's Authorization Forms
• The Benefit of e-Signatures
• Check the Status of an Authorization
• How to sign an electronic authorization from Medchart?

See all 7 articles

Requests 8

• How to Report a Record as Incomplete
• How to Request Ambulance Call Reports
• How to Add a New Provider for Record Requests
• How to Download DICOM Imaging
• Record Request Follow-Ups

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Provider (HIC) Invoices 8

• Records and Invoice Received Together
• Refund Policies
• HST Charge on Invoice
• What To Do if You Receive Documents Directly From a Provider
• How to Set Invoice Auto-Approval Limits

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Pending Requests (Cart) 2

• How to Add a Witness Signature
• How to submit record requests in Cart

Groups 2

• How to Add Users and Clients to a Group
• How to Create Groups

Fee schedules 2

• Creating a custom fee schedule
• IPC Recommended Fee Schedule

Basics 4

• Unsupported Browsers
• How to Add a Logo to Your Account
• How do I add a new client
• Where do I upload client consent forms signed on paper?

Connecting Medchart with your systems 3

• Printable guide: How to set up a Medchart account for patients
• Integrating with your PACS system
• Add Medchart on your website

Portal Updates 2

• Portal Update - January 14, 2019
• Portal Update - November 30, 2018

Consumers 7

• How to Switch to Your Dependent's Account
• How to Edit Your Dependent's Personal Information
• How to Edit Your Personal Information
• How to Register a Dependent under Your MedChart Account
• How to Request Your Records

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Trial FAQs 0

Administrator Account 7

• How to Find Your Firm Invoices
• How to Add Credits to Your Account
• How to Find and Pay MedChart Invoices
• Staff User Roles and Permissions
• How do I add my staff or colleagues to my organization's account?

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Making a Request and Creating a New Client 3

• How do I remind my client to accept my invitation and e-sign consent forms?
• Notification Settings
• Tutorial: Getting Started With MedChart