Are you replacing or resetting your smart phone? Before you reset or replace follow these steps if you use the Authenticator application for the 2-factor authentication to avoid issues after reset or replacement.
Log into your accounts and disable 2FA before you reset/wipe your phone:
- Freshdesk
log into Freshworks and click on Edit Profile
Click on Security tab and click on disable to disable 2FA
Provide your Freshcaller password and click confirm
- Log in to MedChart (Windows) account: https://account.activedirectory.windowsazure.com/proofup.aspx?proofup=1
Click on delete besides your phone name:
- Stafftools :
Log in and click on your name.
Click on Two -factor authentication, then reset authentication app.
Click on Reset authenticator key.
When you have the new phone, go through the same steps to set up the new phone for two-factor authentication.