Clients

How to Add a New Client
1. Click on "Clients" in the left navigation menu. 2. Click "New Client" in the top right hand corner. 3. Select ...
Tue, May 11, 2021 at 12:04 PM
How to Change a Client's DOB
Please note that only you can only make edits to clients to which you are assigned. 1. Search for you client's profile on the search bar to be na...
Tue, May 11, 2021 at 2:14 PM
How to Edit Client Information
1.Search for your client name under the search bar 2. Once you are on your client's profile click the pencil icon in the top right hand corner ...
Thu, Jun 24, 2021 at 4:37 PM
Appropriate Supporting Documents for a Substitute Decision Maker (SDM)
A Substitute Decision Maker (SDM) is a person given authority to act on behalf of someone who is unable to legally represent themselves. MedChart re...
Tue, May 11, 2021 at 5:09 PM
Creating a Client without a Health Card
1. Click Clients.  2. Click New Client. 3. Identify whose consent will be used. 4. On the Register Client page, fill out the Pers...
Tue, May 11, 2021 at 5:33 PM
Creating a Client Who Has a Substitute Decision Maker (SDM)
According to PHIPA and PIPA, consent to retrieve personal medical records must come from a requester over the age of 16 years old. When registering a client...
Wed, Dec 9, 2020 at 12:33 PM
How to Edit/Remove SDM Information
1. Go to your client's profile. 2. Click the pencil icon in the top-right of the SDM profile. 3. If required,...
Mon, Aug 9, 2021 at 4:00 PM
Upload Supporting Documents
1. Go to your Client's profile 2. Click Options and click Photo ID 3. Click Add Document 4. Select the Document Type (Health Ca...
Tue, Nov 12, 2024 at 1:25 PM
Filter Clients by Group
If you are a member of multiple groups at your firm, you will have visibility of all of their clients. If you would like to focus your searches on clients f...
Tue, May 11, 2021 at 6:03 PM
How to Find a Client's Disbursements
1. Go to your client's profile. 2. Click Options and then click Disbursements 3. Set your filter and click Print. Congratulations! Yo...
Wed, May 12, 2021 at 12:28 PM