Medchart (Ticket Center)

Before you place a request for a client, you will need to add them into our system. Here are the steps on how to add a new client:  1. Click on "Cl...

You may come across an instance where you need to update the client's DOB if it was inputted incorrectly. Please note: you can only make edits to client...

Here are the steps on how to edit your client's information on their Medchart profile:  1.Search for your client name under the search bar at the to...

A Substitute Decision Maker (SDM) is an individual authorized to act on behalf of someone who is unable to legally represent themselves. To ensure complianc...

Although inputting Health Card information is a mandatory field when creating your client's profile, we understand that not all client's may have a ...

According to PHIPA (Personal Health Information Protection Act) and PIPA (Personal Information Protection Act), consent to retrieve personal medical records...

You may come across an instance where you need to edit the existing SDM information if any information has changed or is incorrect. Alternatively, there may...

Photo ID may be used or required by providers to help verify the client's identity. To upload Photo ID to the client's profile, please follow these ...

If you are a member of multiple groups at your firm, you will have visibility of all of their clients. If you would like to focus your searches on clients f...

A list of disbursements is generated on each client's profile. To access a client's disbursements, please follow these steps:  1. Go to your clien...