Consumers

This collection is for people requesting records for themselves or on behalf of their loved ones

How to Switch to Your Dependent's Account
1. Sign into your MedChart account. The Sign In button is in the top right-hand corner of the web page (www.medchart.ca). 2. Enter the email address y...
Wed, Aug 6, 2025 at 1:29 PM
How to Edit Your Dependent's Personal Information
1. Click on your name to switch to your dependent's account. 2. You'll see a drop-down list of your dependents. Click on the name of the pr...
Wed, Aug 6, 2025 at 1:34 PM
How to Edit Your Personal Information
1. Click on the My Profile tab in the menu on the left-hand side of the web page.  2. Click on the pencil icon beside Personal Information. 3. U...
Wed, Aug 6, 2025 at 1:37 PM
How to Register a Dependent under Your MedChart Account
1. Click on My Profile, which can be found in the menu on the left-hand side of the screen.  2. Click on the Substitute Decision Maker tab.  3. ...
Wed, Aug 6, 2025 at 1:45 PM
How to Request Your Records
1. Get started by clicking the "Request a Record" button. 2. Click on the Add Provider button. 3. Using the search bar begin typing the n...
Wed, Aug 6, 2025 at 12:43 PM
Patient FAQs
1. What is Medchart? Medchart is a secure online service which allows you to order your health records and diagnostic imaging from any healthcare instituti...
Thu, Aug 7, 2025 at 3:27 PM
How to Create Your Account
To make a request from your desired clinic, please set up a Medchart account.  Follow these quick steps to get started: 1. Navigate to the following li...
Wed, Aug 6, 2025 at 12:56 PM
How to Accept an Invitation from Medchart
Please follow the below instructions to remotely accept your invitation and register your Medchart account with the Patient-Oriented Portal Project. Ple...
Thu, May 14, 2020 at 12:44 PM
How to Request Records for your Dependent if you are the Substitute Decision Maker, Power of Attorney, or Executor of Estate
How to Request Records for your Dependent if you are the Substitute Decision Maker - This article will provide you detailed instructions on how to reque...
Thu, Aug 7, 2025 at 9:05 AM
How to Share your Medical Records
This article will discuss how to share your medical records with other parties. These parties could either be your loved ones, other treatment providers, la...
Wed, Aug 6, 2025 at 11:47 AM