1. What is medchart?

Medchart is a secure online service which allows you to order your health records and diagnostic imaging from any healthcare institution within Canada. Some clinics have partnered with medchart to help patients request records online, without the inconvenience of coming into the clinic in person.

Using medchart, you will create a user profile and select the records you would like to request. Your request will be sent directly to the clinic's staff to be processed, and you will receive an email notification once your records are in your secure portal, ready to be viewed and/or shared.

2. Will ordering my records online cost more money?

There is no additional fee to patients when requesting their own records using medchart at a partnered clinic. If your clinic is using medchart to release records their normal fee schedule for releasing information will apply when requesting records online.

If you are requesting records from a clinic we do not have a partnership with, a medchart fee of $20 will be charged in addition to the clinic's fee to release the records. This is a flat-fee charge that does not change based on how large the requested file is or how long it takes to retrieve the file. The $20 covers all of the hard work our team puts in to ensure your records are retrieved accurately, digitized, and released to you in a timely manner.


3. How long will it take to get my records online?

If you are requesting records from a connected provider, your records will typically be available within a few days.

If you are requesting from a provider we do not have a partnership with, it may take up to 30 days for your records to be available. 

Medchart eliminates mailing and in-person pickups, reducing the overall time to get your records.

4. Why should I order my records online using medchart?

Ordering your records online has several benefits, including:

  • Saving you the time and expense of traveling to the hospital
  • Receive your records electronically means you can securely view and share the records with anyone you choose

5. Who can use Medchart to order records?

Patients, Parents/Guardians, Powers of Attorney, Executors of Estate, Lawyers, Insurance companies or any other authorized party can use medchart with the appropriate consent.

6. Can I only use Medchart for clinics who use Medchart?

No. You can request records using medchart from any clinic, hospital or health provider in Canada and in some instances the United States of America. 

For clinics and hospitals, which don't currently use medchart you will be charged a $20 service fee from medchart in addition to that organization's standard fee schedule. (This is a flat fee that doesn't change based on file size or time to retrieve the record)

If you have questions or feedback, please feel free to reach out to us at support@medchart.ca.