Cancellation/Refund Policies

How to Cancel a Request
To cancel a submitted request, you can do so directly from your account. If a request has already been completed or is still in your cart (i.e., not yet s...
Wed, Feb 19, 2025 at 8:27 AM
Refund Policies
MedChart Fee Refund MedChart charges a flat fee for all of the time and work carried out to retrieve and digitize records. As soon as a request is placed, ...
Wed, Feb 19, 2025 at 10:18 AM
No Response from Requester (Cancellation Notice)
Once Medchart receives a pre-payment invoice from the provider, a reminder email will be sent every 2 weeks to the requester (yourself or others on your tea...
Wed, Feb 19, 2025 at 9:01 AM