Provider (HIC) Invoices

How to Approve a Provider Invoice
The Importance of Approving Invoices in a Timely Manner MedChart strives to fulfill all records requests as soon as possible, but a key step in accessing r...
Thu, May 14, 2020 at 12:47 PM
How to Dispute an Invoice
1. Click Action Items.  2. Locate your client's request. 3. Click Options and Click Reject Transaction.  4. This will open a pop-up for...
Thu, May 14, 2020 at 12:47 PM
How to Set Invoice Auto-Approval Limits
Please note that only Admin Users will have this function.  1. Click on the person icon in the top right-hand corner of the screen to toggle to the Orga...
Thu, May 14, 2020 at 12:47 PM
How to Find a Provider's Invoice
1. Click Clients. 2. Find and click on your client's name. 3. Scroll to the Requests/Records table and click on the Details button of the r...
Thu, May 14, 2020 at 12:48 PM
Records and Invoice Received Together
Unfortunately, despite clear instruction to provide MedChart with an official invoice for review prior to sending the requested records, a provider may stil...
Thu, May 14, 2020 at 12:48 PM
What To Do if You Receive Documents Directly From a Provider
As the request for records is facilitated by MedChart, the HICs releasing records should be sending their records and invoices directly to us at our head of...
Thu, May 14, 2020 at 12:48 PM
Refund Policies
MedChart Fee Refund MedChart charges a flat fee for all of the time and work carried out to retrieve and digitize records. As soon as a request is placed, ...
Wed, Jun 5, 2019 at 4:59 PM