The Importance of Approving Invoices in a Timely Manner
MedChart strives to fulfill all records requests as soon as possible, but a key step in accessing records is approving the provider invoice for each record before they are released. As physicians charge varying amounts for access to their patients' records, we never agree to their charges before getting the okay from you. This means that it is essential that you take a look at provider invoices and determine whether you will approve or refuse payment soon after receiving notification their invoice has been received. Approving the invoice allows us to go back to the physician, tell them their fees have been accepted, and request they begin sending us the records. Delays in reviewing and approving invoices results in delays in the records being released to you. Help us help you to improve the turnaround time for records release by staying on top of your Provider Invoices for Approval.
There are 2 methods to approve invoices:
Option #1:
1. Click action items located on the top left-hand corner of the portal.
2. Locate your client's request> click Options, and click Download HIC Invoice to review the provider invoice.
3.If the invoice is reasonable, click the Pay button.
Option #2
1.Enter the request ID number in the search bar and then click on your request.
2.Once you are on the request details page, scroll down to the transaction section.
3.Locate the request you would like to pay, and click on the 3 dots on the right, which will provide you the option to both download the invoice and pay transaction.
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Note: If you would like to see detailed instructions on how to refuse payment for an invoice, please read our article on “How to dispute an invoice.”