You can view staff usage metrics under the Reports tab. This will allow you to view the number of requests created per staff user and the number of requests assigned.
Please note: you must be an Admin in order to access this feature.
Follow the steps below:
1. Go to settings icon located on the top right hand corner, and select "Reports."
2. Once you are on the Reports tab, select your date range, then select the Template called "Staff Users Usage Metrics."
3. A table will appear where you will now be able to view and filter through the following metrics: Staff User Name, Total Requests Created, Total Open Requests, Total Requests Assigned, Last Request Date, User Status.
Great job! You now know how to look up staff metrics through our new reports table!
If you have any questions, please email us at s[email protected]