If your firm's account is configured to manage payments through our credit system, you will need to ensure your account's credit balance remains in good standing in order to continue requesting records. 

To check and manage your credits, you must navigate to your account's Billing tab. To do this, click the person-shaped icon and then click Billing.

Under Credits Information, you can review your account's current Credits Balance. 

The Top up reminder section allows you to set an email reminder when your balance falls below a predetermined amount. 

We officially accept three methods of payment for credits. Please review the methods, determine which is best for your practice, and follow the appropriate steps to add credits. 

If you have any questions about refunding credits or are experiencing issues with your billing and invoices, please contact finance@medchart.ca.