Once Medchart receives a pre-payment invoice from the provider , a reminder email will be sent every 2 weeks to the requester (yourself or others on your team) to approve payment.
However, after 6 weeks have passed and the request is still pending payment in action items, and we have not received a response from the requester - the request will automatically be closed.
At this point, a new request will have to be placed.
If you are unsure on how to approve payments in your action items , please refer to this article : How to Approve a Provider Invoice
If you have any questions about cancellations, please contact our team at support@medchart.ca.