Basics

How to Request Provincial Records (not OHIP)
This article will show you how to request provincial histories using the Alberta, British Columbia, Nova Scotia, or Saskatchewan authorizations supported in...
Thu, May 14, 2020 at 1:15 PM
How To Download Records (If In Multiple Batches)
If you would like to download all records received at once even though they were uploaded in separate batches you can do so by following the steps below; ...
Thu, May 14, 2020 at 1:15 PM
Why Can't I Make Certain Requests Urgent?
Unfortunately certain Providers cannot be rushed or followed up on in an urgent manner. These types of requests follow a strict follow-up schedule as per th...
Thu, May 14, 2020 at 1:16 PM
Dashboard Filters
The Dashboard has been updated to allow users to customize which requests they see on their Dashboard. Each user's Filters settings are saved once t...
Thu, May 14, 2020 at 1:16 PM
How to Archive Staff Users
If a member of your team has left the company and/or will no longer need to access Medchart, you can archive their account. Doing this will deactivate their...
Thu, May 14, 2020 at 1:17 PM
Getting Started Guide
Welcome to Medchart! We are excited to have you join us!  There are a few processes we think you should become acquainted with to get yourself up an...
Thu, May 14, 2020 at 1:17 PM
Limitations to Changing a Request's Date Range
Medchart has reviewed our policy regarding changing date ranges on requests submitted through our portal. Due to the frequency of users changing their r...
Thu, May 14, 2020 at 1:17 PM