Medchart (Ticket Center)

Every request comes with its own event tracker, so you and your team can track any updates or actions that have been taken on the request!  Option 1: ...

Want to receive notifications for specific actions but not others? Customize your settings in just a few easy steps!   1. Click on the...

If you would like to download all records received at once even though they were uploaded in separate batches you can do so by following the steps below; ...

The Dashboard has been updated to allow you to customize which requests you see on your Dashboard. Each user's filters settings are automatically ap...

Policy on Amending Request Date Ranges  To ensure a smooth and efficient records request process, there are restrictions on when request date ranges can...

Each of your requests has a unique Request ID Number that our team will reference in conversation with you or ask you to provide when you are asking for an ...

Note: If you need help with downloading Diagnostic Imaging, please refer to our article How to Download DICOM Imaging. 1. Open the Request ID. (You can...

1. Click Action Items on the left hand side of your portal. 2. Find your request and click Witness. 3. A window will open, prompting you to p...

You can duplicate a request if you require an updated set of records from the same provider, for the same client.  Note: If you receive an error when trying...

1. Click "Clients" in the menu on the left-hand side of the screen. 2. Search for your Client in the Clients list and click on their name...